Frequently Asked Questions
Quick answers to the most common questions about using Hello World Co-Op DAO.
Top 10 Questions
1. How do I reset my password?
If you've forgotten your password:
- Go to helloworlddao.com and click Log In
- Click Forgot Password? below the login form
- Enter your registered email address
- Check your email for the reset link (check spam if not found)
- Click the link and create a new password
Reset links expire after 1 hour. If the link has expired, request a new one.
Full guide: Password Reset
2. How do I link Internet Identity?
Internet Identity provides secure, passwordless login:
- Log in to your account
- Go to Account Settings > Security
- Click Link Internet Identity
- You'll be redirected to identity.ic0.app
- Create a new II or use an existing anchor
- Authorize the connection
Once linked, you can sign in with one click using your device's biometrics.
Full guide: Internet Identity
3. Why was my payment declined?
Common reasons for declined payments:
| Reason | Solution |
|---|---|
| Insufficient funds | Check your account balance |
| Card expired | Update your payment method |
| Billing address mismatch | Verify address matches card records |
| Bank blocked transaction | Contact your bank to authorize |
| International restrictions | Some banks block international transactions |
Try these steps:
- Verify your card details are entered correctly
- Try a different payment method
- Contact your bank if the issue persists
- Reach out to support@helloworlddao.com
4. When does my membership expire?
All memberships expire on December 31 of each year, regardless of when you joined.
To check your expiration date:
- Log in to your account
- Go to your Dashboard
- View your membership status in the Member Information section
Renewal window: December 1 - January 31 Grace period: February 1-28 (if you miss the deadline)
Full guide: Membership Overview
5. How do I renew my membership?
Renew during the window (December 1 - January 31):
- Log in to your account
- Go to Dashboard - you'll see a renewal notice
- Click Renew Membership
- Complete the $25 payment via Stripe
- You'll receive a confirmation email
Important: If you don't renew by February 28 (end of grace period), you'll need to rejoin as a new member.
Full guide: Renewal Process
6. Why can't I vote on a proposal?
You may be unable to vote if:
| Issue | Solution |
|---|---|
| Membership expired | Renew your membership |
| In grace period | Complete renewal first |
| Already voted | Each member can only vote once per proposal |
| Proposal closed | Voting window has ended |
| KYC not complete | Complete identity verification |
Check your status:
- Go to your Dashboard
- Verify your membership status is Active
- Ensure you have a valid Membership NFT
Full guide: Voting Overview
7. How do I view my Membership NFT?
Your Membership NFT represents your ownership stake in the co-op.
To view it:
- Log in to your account
- Go to Dashboard
- Find the Membership NFT section
- View your NFT details (Token ID, status)
What it shows:
- Token ID (unique identifier)
- Current status (Active/Expired)
- Token type (Soul-Bound Token)
Your Membership NFT is non-transferable and tied to your account.
8. What happens if I miss the renewal window?
If you don't renew by January 31:
February 1-28 (Grace Period):
- You can still renew
- Voting rights are suspended
- Account access remains
After February 28 (Expired):
- Membership lapses
- You lose voting rights
- Must rejoin as new member
- May need to re-complete KYC
Recommendation: Renew in December to avoid issues.
Full guide: Expiration & Grace Period
9. How do I contact support?
Email: support@helloworlddao.com
Include in your message:
- Your member ID (found on dashboard)
- Description of your issue
- Screenshots if applicable
- Any error messages you received
Response time: Usually within 24-48 hours
For urgent account security issues: Include "URGENT" in the subject line.
10. How do I export my data (GDPR)?
Under GDPR, you have the right to download your personal data:
- Log in to your account
- Go to Account Settings > Privacy
- Click Export My Data
- Select what data to include
- Click Generate Export
- Download when ready (link sent via email)
Data included:
- Personal information
- Membership data
- Voting history
- Payment records
Full guide: Data Export (GDPR)
Additional Questions
Account & Login
Q: Can I change my email address? Yes. Go to Account Settings > Profile > Change Email. You'll need to verify the new email.
Q: How do I enable multi-device support? Link Internet Identity and add multiple devices through identity.ic0.app.
Q: Is my account secure? Yes. We use encryption, secure authentication, and on-chain verification to protect your account.
Membership
Q: What is the membership fee? $25 USD per year, or prorated if joining mid-year.
Q: Can I get a refund? Membership fees are non-refundable after payment is processed.
Q: Is there a free trial? No, but the $25 annual fee is kept intentionally low for accessibility.
Voting
Q: Can I change my vote? No. Once cast, votes are final and recorded on the blockchain.
Q: Why is my vote private? Individual votes are kept private to allow free expression without social pressure.
Q: What is 1M1V? "1 Member = 1 Vote" - every member has equal voting power, regardless of tenure or contribution.
Technical Issues
Q: The site won't load. What do I do? Try: clearing browser cache, different browser, checking internet connection, or waiting and retrying.
Q: I'm getting an error message I don't understand. Contact support@helloworlddao.com with a screenshot of the error.
Still Need Help?
If your question isn't answered here:
- Browse the guides: Check the relevant section in our documentation
- Contact support: Email support@helloworlddao.com
- Include details: Member ID, description, screenshots
We're here to help you succeed as a member of the Hello World Co-Op DAO!